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To monitor productivity, software can measure proxies such as the number of emails being sent, websites visited, documents and apps opened and keystrokes. Over time it can build a picture of typical user behavior and then alert when someone deviates.
“If it’s normal for you to send out 10 emails, type 5,000 keystrokes and be active on a computer for three hours a day, if all of a sudden you are only active for one hour or typing 1,000 keystrokes, there seems to be a dip in productivity,” said Miller.
“Or if you usually touch 10 documents a day and print two and suddenly you are touching 500 and printing 200 that may mean you’re stealing documents in preparation of leaving the company.”
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