The CEO of Awareness Technologies, Brad MIller was recently interviewed by The Atlantic for an article titled “The Happier Workplace”.
Below is an excerpt from the interview:
Awareness Technologies, a Westport, Connecticut company, sells software that allows companies to make sure employees aren’t giving proprietary information to competitors. It has software that records everything on an employee’s screen, which employers can play back in case they want to check what an employee has been doing. The company has been adding about 150 new customers a month.
“A lot of companies want to allow people to work remotely, but are saying, ‘How do I know they’re working?’” said CEO Brad Miller.
While employees might initially chafe at the lack of privacy, employers typically use the software as a nanny cam of sorts, Miller said. Parents don’t look at nanny cam footage unless a kid turns up with an injury–employers don’t look at computer footage unless an employee is unproductive, or otherwise causing problems. Miller’s own director of sales uses the software on his employees, since the head of sales is located in Pennsylvania, and the company is based in Connecticut.
“Companies have to protect patent information, credit card information,” he said. “Information travels with us in our laptops. Once it’s out the door, how do you control it?” For Miller, the shift to allowing employees to work at home brings up the fundamental question, “How do I supervise someone as if I was sitting right there?” The answer: look over their shoulder, virtually.
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